Maqetin reminds regulars to place their next order.
For regulars who have not ordered again. It shows what they usually get and links to ordering it again. A journey sends it 14 days after a delivery, unless they have ordered.
The email.
A sample to adapt: change the names, the product and the button to yours.
FromYour app <hello@mail.example.com>SubjectYour usual Friday order, one tap awayPreviewEverything from last time is in stock.
Hi Jane,
Your last order was two weeks ago. Everything in it is in stock today, and it can be with you by 7pm.
ReorderHow it is sent.
The journey starts when your app sends order.delivered. It waits 14 days, then checks whether order.placed arrived since the person entered. If it did, they leave and no email goes. If not, the email goes.
Trigger
Delivered
order.delivered
Wait
Wait 14 days
Condition
Ordered again?
order.placedsince entering
Yes
Exit
Exit
No
Send email
Send reorder email
Exit
Exit
Events to send.
Your app sends two events for the same person.
- order.delivered
- Starts the journey. Send the items with it, and the email can list them.
- order.placed
- Ends the journey early. Anyone who orders within the 14 days gets no email.
Check before you send.
- Show the basket. Send the items in the properties of the first event, so the email can list them.
- Match their rhythm. Set the wait to the usual gap between your customers' orders. A wait can be any length from 5 seconds to a year.